Returns & Exchanges

At Satana, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Simply follow our streamlined process to initiate a return or exchange and receive your refund promptly.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original box, ensuring all tags are attached and the return authorization slip is included inside.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.